Returns and exchanges

You need to return an item? It's easy.

We do not support return shipping costs but we can provide you with a pre-paid DHL return label, which cost is the same as standard DHL shipment to your destination. This cost will be deducted from your refund, except if you want to exchange items. Once your return request has been made, just email us at contact@thenines.fr and we will send you a DHL return label by e-mail.

You can of course use any other shipping service at your expense.

Returns are not free : how come? It's simple : we prefer to focus on quality and sell our products at the most affordable price. There is no miracle: when returns are free, product price is higher or quality is poorer - or both.

You want to exchange an item? For IT and logistics reasons, we unfortunately cannot process exchanges directly: you need to place a new order and return the item(s) you don't want. We recommend you to place the new order before we have received your parcel back. This way, you have better chances of getting the right size before it goes out of stock, and the DHL return label will be for free (no cost will be kept from your refund).

How to send an item back?

1 - Log in to your customer account by clicking on the face icon in the upper right corner of the homepage.

Connexion à mon compte


2 - On the MY ACCOUNT page click on Order history and details.

Mon compte


3 - On the ORDER HISTORY page click on the "+" symbol on the left of your order number (do not click on the order number).

Historique de commandes


4 - The order will extend: next to DETAILS> click on Return an item.

Renvoyer un article


5 - Below MERCHANDISE RETURN, select the item(s) you want to return and specify the reason(s) why in the text box. Your information helps us improving our products and service! Click on MAKE AN RMA SLIP>.


6 - You are now on the RETURN MERCHANDISE AUTHORIZATION page. Click on Print out in the Return slip column and place it inside your parcel. Do not hesitate to email us at contact@thenines.fr and we will send you a DHL return label (standard DHL shipping cost to your destination).

Retour produit


7 - Drop your parcel at the nearest DHL service point (or any other service of your choice). That's it! Once we have received your parcel, we will process with your return as soon as possible. Please allow us a couple of days before proceeding with your refund.

Should you have any questions we are here to help ! Please feel free to email us at contact@thenines.fr.

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Quick delivery

3-day DHL Express delivery, Free EU delivery from €100

100% satisfaction

Exchange or return within 14 days

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+33(0)1 85 09 19 00