Exchange or return your item

• It's easy to make your return! Just click on the link below and follow the instructions.
• Free returns with Mondial Relay from France, Germany and the Benelux countries!
• For other European Union countries, you can send us a request for a return label, the cost of which will be deducted from your refund.
• Your order number begins with TNS - don't forget to enter these three letters before the six digits of your order number.
• Returns are free of charge up to a limit of one exchange per order.

 -> Start my return 

• Return postage is free from France and other European Union countries!
• For Benelux, Germany and France, you can download your Mondial Relay return label directly at the end of the form. For other European Union countries, simply send your request to bonjour@thenines.fr and we'll send you a return label by e-mail.
• To begin your exchange, click on the link below and don't forget to indicate the new product you wish to exchange in the free-entry field, below the selection of the reason for return.
• Your order number starts with TNS - don't forget to enter these three letters before the six digits of your order number.
• Returns are free of charge up to a limit of one exchange per order.

 -> Start my exchange 

• You have 30 days from receipt of your parcel to make your exchange or return.
• Unfortunately, we are unable to offer return labels for countries outside the European Union and we do not take in charge customs duties on return parcel.
• Please note that returned items must be in excellent condition, with all accessories supplied (packaging, label, etc.), so that they can be offered for sale again. Socks with the rider removed and unpacked underwear cannot be returned.
• If you have any problems: bonjour@thenines.fr, we're here to help!