Privacy Policy

Individual Rights

The GDPR, which applies as of 25 May 2018, gives you certain rights over your personal information:

  • Right to access your personal information;
  • Right to have your personal information kept up to date;
  • Right to rectification of your personal data from your account;
  • Right to have your personal information erased;
  • Right to restrict our processing of your personal information;
  • Right to have your personal information transferred from us to another organisation;
  • Right to object to our processing of your personal information.


Your privacy is very important to us. Our aim is to process personal data in a manner that is lawful, fair and transparent. In this Privacy Statement, we explain which of your personal details we collect from you as a natural person and then process.

This Privacy Statement also contains more information about your privacy rights and how you can exercise them.


For the purposes of this Regulation:

  • Personal data: any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
  • Processing : any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means (collection, recording, transmission, storage storage organisation, structuring, retrieval, consultation, use, restriction, erasure or destruction, etc.).

Data controller

THE NINES INTERNET, 31 rue d'Armagnac, 33800 Bordeaux, SIRET: 901 665 45, is data controller of personal information collected and processed through THE NINES.

How Do We Collect Personal Data?

Certain portions of the Website may require that you register for an Account. We may collect information to create your account, as well as to determine specific content, products and services that may be of particular interest to you. By collecting and maintaining accurate information, we learn more about your interests and needs and are better able to provide you with such content and with offers for such products and services.

We may collect Personal Data about you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

If you contact THE NINES’ staff by telephone, by email or by creating your account, this is generally registered so that there is a record of what was said during that contact, if needed.

We may collect information about your computer, mobile device or other item of hardware through which you access the Website and your visits to and use of the Website (including your IP address, geographical location, length of visit, page views).

In specific situations, we will collect and process your information with your consent. We will always make it clear to you what you are consenting to and what information is necessary for which services.

We also collect information regarding potential customers when participating in drawing of lots, contests, customer events.

Data That We Collect

We may collect your title, name, postal address, mobile number, email address, birth date, personal data for direct marketing and consent, information on company representative, name of the company, information you give us, information to identify you as a customer, order, delivery, agreement, payment details.

We may use ‘cookies’ to monitor how people use our site. These data cannot be associated to you.

We collect your personal information in order to provide and continually improve our products and services.

Types of information we gather:
  • Information You Give Us

We receive and store any information you provide in relation to our website. You can choose not to provide certain information but then you might not be able to take advantage of many of our services. We use them in particular to proceed to your demands, personalize your future purchases, improve our services, and contact you.

  • Automatic Information

We automatically receive and store certain types of information when you use THE NINES. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses THE NINES website and other content served by or on behalf of THE NINES on other websites. 

  • Informations From Emails

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please notify it in your account.

How Do We Manage Your Information?

Persons who are authorised to consult your data at THE NINES are bound by a strict professional duty of confidentiality.

THE NINES uses the information collected to create, operate, deliver, improve and personalize the products and services offered.

The information collected may also be used to communicate with you, such as letting you know when an update is available, provide customer support, and for direct marketing. Even if you are not a customer, THE NINES will store information for direct marketing.

THE NINES uses your personal data where it has a clear aim in mind. Once that aim no longer exists, THE NINES deletes the data.

Where Do We Send Your Data?

We employ other companies and individuals to perform functions on our behalf. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

Use of Information

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. Not only does THE NINES strive to collect, use, and disclose personally identifiable information (Personal Information) in a manner consistent with the laws of the countries in which it does business, but it also has a tradition of upholding the highest ethical standards in its business practices.

Other legal duty: If we are under a duty to disclose or share your personal data in order to comply with any other legal obligation.

Telephone calls may be recorded to verify content and may be used together with your customer records for regulatory compliance, quality control and for complaint resolution.

The Act gives you the right to access information held about you. Your right of access can be exercised once a year at no cost. If you would like to access your personal information, you must sign a document between THE NINES and you.

Processing, Storage, Extraction of Personal Data

Details on the Personal Data Processed by THE NINES:

Contact Form
  • Data processed : Email and message
  • Purpose of processing the personal data: Customer relationship management
  • Data storage : Store databases
  • Storage duration : 1 year
  • Data access : THE NINES’ Customer service
  • Are data stored or processed outside of the EU: No

Creating Your Customer Account
  • Data processed: title, name, postal address, mobile number, email address, birth date, personal data for direct marketing and consent, information on company representative, name of the company, information you give us, information to identify you as a customer, order, delivery, agreement, payment details
  • Purpose of processing the personal data: Order / Order tracking / Adress/ Returns / Invoice / Loyalty management
  • Data storage: Store databases
  • Storage duration : Customer’s lifespan
  • Data access: Logistics department / Marketing department / Customer service
  • Are data stored or processed outside of the EU: No

Optin Newsletter Form
  • Data processed: Email and message
  • Purpose of processing the personal data: Emails marketing
  • Data storage: Optin in database
  • Storage duration : Optin duration of the client except in case of a refusal from him
  • Data access: Marketing department
  • Are data stored or processed outside of the EU: No

You have the right to request access to the personal data which we may hold or process about you and to require us to correct any inaccuracies in your data via the contact form.

Record of Data Transmitted to Contractors Via THE NINES:



  • Recipient:
  • Recipient’s location: United States
  • Role: Log in your customer account via your Facebook account
  • Are data stored or processed outside of the EU: Yes
  • Privacy policy of the contractors:

Google Analytics

Google Adwords



Mondial Relay

Sending And Sharing Your Personal Information

We release account and other personal information when release is appropriate to comply with the law.

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. THE NINES shares customers' information only as described below.

The Nines ensures that subcontractors give The Nines a commitment that they will process the data securely and confidentially and only use it for carrying out the instructions issued to them. Whenever we transfer personal information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

Processing Identification And Location Data

Our employees are trained and required to safeguard your information. Our internal controls limit access to personally identifiable information based on job functionality.

When you use THE NINES website or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data. If you contact us, we may keep a record of that correspondence.

THE NINES uses the basic data set to develop risk, marketing and other models; in all these cases, links to identifiable individuals are ruptured as soon as practicable. THE NINES may develop these models for different purposes: customer analysis, fraud analysis, process analysis, risk analysis, etc., and may subsequently apply them either generically or to individuals.

In all the cases above, location and identification information are only processed if it is relevant to the performance of specific duties at THE NINES.

Location Information

Location information cannot be collected without your consent. If you place an order, we hold information on the timing and location of your delivery to help us effectively manage resources to fulfill your order and plan the best delivery route.

Who Can Inspect Your Identification And Location Data?

Only those with appropriate authorisation can access personal data, and then only if it is relevant to the performance of their duties at THE NINES. Within The Nines, your personal data is only processed and consulted by certain departments that require to be involved in the provision or aftercare of services; that are tasked with preventing fraud and by customer and marketing service.

This information can only be accessed by the group of staff that process it.


We also collect information about your visit of the Website. These data include your geographical location, website navigation, length of visit, page views, and search terms that you use. The Site also logs Internet Protocol (IP) addresses – the location of your computer on the internet.

Usage Data is used by THE NINES for administrative, analytical, research, optimization and other purposes.


The Websites use cookies to collect information. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognize your browser and which records how you have used a website. The cookies are essential to the effective operation of our Websites and to enable to you navigate and use the Websites and shop with us online. Cookies enable us to collect information about the habits and activities of users, including to monitor the success of discussion forums, campaigns, competitions etc.

If you want to disable cookies you need to change your website browser settings to reject cookies.  In general the Websites may not operate properly if cookies are switched off.

How do we protect your data?

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information.

We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data.

We never make your personal details available to companies for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.

Whilst we make every effort to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. It is important for you to prevent unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Communication and direct marketing

THE NINES takes care in handling your personal data as a prospect. E.g., marketing material is only e-mailed to you with your consent, available in your account.

If you as a natural person do not want to receive any publicity whatsoever, you should exercise your right to object to direct marketing.If you don't want to see interest based-ads, please adjust your preferences in your account, available on our website.