These terms and conditions apply to all sales concluded by THE NINES through the website www.thenines.fr. These conditions are only valid for individuals, and no professional can claim them.

1.1 - The prices of our products are indicated in euros including all taxes and excluding participation in processing and shipping costs. The shipping costs mentioned do not exclusively cover the cost of postal shipping but also the costs of order preparation and processing. Consequently, the shipping costs indicated on the package may differ from the shipping costs charged at the time of order.

1.2 - For all products shipped outside the European Union and to overseas territories, customs duties or other local taxes, import duties, or state taxes may be required. These amounts are the responsibility of the customer and are entirely their responsibility in terms of declarations and payments to the competent authorities.

1.3 – THE NINES reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time your order is validated.

1.4 - Promotional offers, potential discounts, or sales cannot be combined.

1.5 - The products remain the property of THE NINES until full payment of the order.

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Validation of your order therefore constitutes acceptance of these General Terms and Conditions of Sale.

THE NINES is not intended to sell large quantities of the products offered. Consequently, THE NINES reserves the right to refuse orders for large quantities of the same product. Our products are available as long as they are visible on the site, and excluding promotional operations mentioned as such on the site. In the event of product unavailability after placing your order, we will inform you by email, and then offer you the choice between refunding your order or replacing the unavailable product(s) with other products from our catalog.

Preview items are not in stock. They may experience slight delays in their production: the dates indicated on the product sheets are estimated dates and are provided for information purposes only and are not contractual. In case of a delay exceeding 10 days from the estimated date, we will notify you by email.

4.1 - General information

Products are delivered to the delivery address indicated during the order process. Shipping is carried out within 48 business hours following the order, subject to availability. Delivery times are generally 2 business days in Metropolitan France, from the shipment of the order, except in cases of force majeure (strikes, terrorist acts, wars, natural and weather disasters, ...). The Nines reserves the right to send an order in several separate shipments.

All delivery times indicated on the site are provided for informational purposes and are not contractual. These are generally observed timeframes and not a contractual commitment. Some packages may experience shipping delays beyond our control.

You can find all the details regarding delivery times and shipping costs here.

In case of payment by check, the order will be shipped upon receipt of the check by us.

4.2 - Reservations

You must notify the carrier and THE NINES of any reservations about the delivered product (for example: damaged package, already opened...). Depending on the cases defined in Article 9 below, you may benefit from the exchange and refund conditions provided for in this article.

4.3 - Responsibilities

Deliveries are made to the address indicated in the order form, which can only be within the agreed geographical area. Risks are transferred to the buyer from the moment the products leave THE NINES premises.

THE NINES cannot be held responsible for any loss or theft of your package during transport. No compensation other than that provided in La Poste's general conditions, nor any other compensation can be demanded...

For Colissimo deliveries, the status available on http://www.colissimo.fr/suivi will be considered valid. If the status indicates that the package is lost by the postal service or damaged, THE NINES will then cover the cost of reshipping your package.

4.4 - Incorrectly provided delivery information

If a package could not be delivered to you because the provided delivery address is incorrect or incomplete, your package is then automatically returned to our warehouse. In this case, we offer to resend the order to you upon payment of new shipping fees, or we offer a refund of your order excluding shipping costs.

At no time shall the sums collected be considered as deposits or down payments.

Payment for your purchases is made:

- either by credit card: Visa, MasterCard, American Express, other debit cards (e-carte bleue). The card is only charged at the time of order shipment.

- or by PayPal.

Regardless of the payment method, the details of the credit card used are not saved.

Our site is subject to a security system.

We have adopted the SSL encryption process, but we have also strengthened all scrambling and encryption processes to protect all sensitive data related to payment methods as effectively as possible.

7.1 - In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal from THE NINES without having to justify reasons or pay a penalty. THE NINES extends this period to 30 calendar days, from the receipt of the order, in order to make only an exchange.

In case of exercising the right of withdrawal within the aforementioned period, only the price of the purchased product(s) and shipping costs will be refunded; return shipping costs remain your responsibility.

Returns must be made in their original condition and complete (including packaging) and accompanied by a copy of the purchase invoice. Products must not have been worn. For hygiene reasons, underwear and pairs of socks whose tag has been removed cannot be returned under the right of withdrawal. Therefore, and without prejudice to legal guarantees, underwear will not be taken back or exchanged. Please note: we do not accept returns by registered mail.

You will receive a notification upon receipt of the returned package, and the refund will be processed within 30 days.

This right of withdrawal is not applicable to personalized products, in accordance with Article L121-20-2 of the Consumer Code, nor to gift wrapping.

In case of returns from a country outside the European Union, any potential customs fees are not covered by THE NINES and will be deducted from your order refund. If you do not reside in the European Union, we recommend contacting us before making your return.

7.2 - Return address: products should be returned to THE NINES - EUROSERVICES, 42 rue de l'industrie, 67160 Wissembourg, France.

The natural materials used in the manufacture of our products have characteristics that may vary depending on certain external elements, such as temperature or atmospheric pressure. The dimensions and measurements given in the descriptions are therefore only indicative and may differ slightly from one product to another.

We commit to refunding or exchanging delivered products that are defective, damaged, or do not correspond to your order. In this case, we kindly ask you to provide a detailed description via email to contact@thenines.fr and send us a photo of the item in question. We will then, if necessary, send you a pre-paid shipping label to return the item without having to advance any costs. THE NINES will not reimburse any return costs or any expenses made without its written agreement. In any case, you benefit from legal guarantees of conformity and hidden defects, in accordance with the legal provisions in force. The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in Article 7.

Refunds for products in the cases referred to in Articles 7 and 8 will be made as soon as possible and no later than 30 days following the date on which the right was exercised. The refund will be made, as proposed by THE NINES, either by credit to the customer's bank account or by bank check sent to the name of the customer who placed the order and to the billing address.

If your order after return no longer meets our conditions for free shipping (>150 euros), we will then deduct a shipping fee contribution during the refund.

All texts, comments, works, illustrations, and images reproduced or represented on THE NINES website are strictly reserved under copyright and intellectual property rights worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to different or more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction or representation of one of THE NINES websites or of all or part of the elements found on one of THE NINES websites is strictly prohibited.

The products offered comply with current French legislation. THE NINES cannot be held responsible for non-compliance with the legislation of the country where the product is delivered.

Photos are provided for illustrative purposes only.

This contract is subject to current French legislation. In case of dispute, French courts will have exclusive jurisdiction.

The referral program allows the referrer to provide a 10€ discount to their network of close contacts on their first order and in return receive 10€ in referral credit. The credits for both referred friends and referrers are only valid for orders with a minimum amount of 40 EUR.

A sponsor can use this referral credit on their next orders on www.thenines.fr and not in stores.

A sponsor can refer up to 7 referrals over a rolling 6-month period and thus obtain up to 70€ on their referral credit. The sponsor cannot use more than 70€ per order.

The referrer must be an active customer of The Nines who has received their referral code by email following their first order on www.thenines.fr. This code cannot be publicly shared on any media such as the Internet (discount sites, affiliate sites, forums, etc.), with the exception of Facebook and Instagram. Any code shared publicly, outside of these authorized networks, will be deactivated and the referrals cancelled.

Self-referral is not allowed.

For a referral to be taken into account, it is imperative that the referred friend enters their referrer's referral code when placing their order and will not be able to benefit from this discount after placing this order.

The Referred Friend can only benefit from one referral per order. In the event that The Nines company notices misuse of the referral system for a friend or relative, it may then take any useful measures to stop these irregularities, namely the suspension of the referral code or its cancellation.

The information and data concerning you are necessary for the management of your order and our commercial relations. They may be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing, and payment. This information and data are also kept for security purposes, to comply with legal and regulatory obligations, and to allow us to improve and personalize the services we offer you and the information we send you. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and object to your personal data. You simply need to write to us online or by mail to THE NINES, 31 rue d'Armagnac, Spaces Bordeaux Euratlantique, 33800 Bordeaux, indicating your name, first name, email address, and if possible, your customer reference. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specifying the address to which the reply should be sent. A response will then be sent to you within 2 months following the receipt of the request.

Based on the choices you made when creating or viewing your account, you may receive offers from our company, as indicated when creating your account. If you no longer wish to receive these, you can request to opt out at any time.

Find our commitments regarding THE NINES security and data protection policy to respect, as much as possible, your privacy on the link your personal information.

Conditions as of 11/13/2024 subject to revisions. For more information, visit oney.fr.

Payment for your order in 3 or 4 installments by credit card from 100€ of purchases up to 3000€ with Oney Bank.

Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from 100€ to 3000€ in 3 or 4 installments with your credit card.

Conditions: This offer is reserved for individuals (adults) residing in France and holders of a Visa and MasterCard credit card with an expiration date beyond the chosen financing period. Cards with systematic authorization, particularly Electron, Maestro, Nickel, etc., as well as e-cards, Indigo cards, and American Express are not accepted.

Subscription procedures: After completing your order, simply click on the "3x 4x Oney payment by credit card" button. You are then redirected to the 3x 4x Oney internet page of our partner displaying the detailed summary of your order and the personalized financing request, which you must then validate. You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the login credentials linked to your 3x 4x Oney account. You review the general conditions of installment payment to which you wish to subscribe, which are provided to you in PDF format so that you can read, print, and save them before accepting them. You then notify your electronic acceptance by checking the corresponding box. You acknowledge that the "double click" associated with the checkbox on the acknowledgment of the general conditions constitutes consent to contract and constitutes an irrevocable and unreserved acceptance of the general conditions of the product. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information related to your order will be transmitted to Oney Bank, which will use it for the purpose of studying your request for the granting, management, and recovery of credit. Oney Bank reserves the right to accept or refuse your request for 3x 4x Oney financing. You have a withdrawal period of 14 days to cancel your credit.

How it works: The 3 or 4 installment payment by credit card allows you to pay for the order made on our merchant site as follows: A mandatory down payment, debited on the day of confirmation of your order shipment; two or three monthly installments, each corresponding to one-third or one-quarter of the order, charged at 30 and 60 days after for the 3-installment plan and at 30, 60, and 90 days after for the 4-installment plan, which include fees corresponding to 1.67% of the total order amount for a 3-installment plan and 2.50% for a 4-installment plan (up to a maximum of 30€ for a 3-installment payment and 60€ maximum for a 4-installment payment).
• The 3-installment payment from 100€ purchase and up to 3000€ Example: For a purchase of 150€, down payment of 52.51€ then 2 monthly installments of 50€. Credit for a duration of 2 months at a fixed APR of 22.59%. Cost of financing: 2.51€ up to a maximum of 30€.
• The 4-installment payment from 100€ purchase and up to 3000€ Example in 4 installments for a purchase of 400€, down payment of 110€, then 3 monthly installments of 100€. Credit over 3 months at a fixed APR of 22.63%. Cost of financing 10€ up to a maximum of 60€.

Special conditions for occasional promotional offers: For payment in 3 installments without fees: the cost of financing is 0% of the total order amount. Example for a purchase of 150€, down payment of 50€, then 2 monthly installments of 50€, Credit for a duration of 2 months at a fixed APR of 0%. Cost of financing: 0€. For payment in 4 installments without fees: the cost of financing is 0% of the total order amount. Example for a purchase of 400€, down payment of 100€, followed by 3 monthly installments of 100€. Credit for a duration of 3 months at a fixed APR of 0%. Cost of financing: 0€

Oney Bank - SA with a capital of 71,801,205 € - Registered office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias n°: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59 895 Lille Cedex 9 - www.oney.fr 

THE NINES 
31 rue d'Armagnac, 33800 Bordeaux

SARL with a capital of 1,000 €
RCS Paris 901 665 455
Intra-community VAT number: FR50507754596

Email: contact@thenines.fr