Exchanges

In the case of an exchange, return shipping costs are free of charge for EU countries!

Simply print out the return slip as described below and indicate the new size of the product you wish to exchange. Don't forget including the return slip in your parcel. If the item is no longer in stock in your desired size, we will contact you to offer you a similar item or a refund. If the product page of the item you are looking for states "low in stock" above the price, we recommend you place a new order without waiting for us to receive your return shipment.

Once your return request has been made, just email us at bonjour@thenines.fr and we will send you a DHL return label by e-mail.

1 - Log in to your customer account by clicking on "sign in" in the upper right corner of the homepage.

2 - On the MY ACCOUNT page click on Order history and details.

3 - On the ORDER HISTORY page click on the "+" symbol on the left of your order number (do not click on the order number).

4 - The order will extend: next to DETAILS> click on Return an item.

5 - Below MERCHANDISE RETURN, select the item(s) you want to exchange and specify the new size you need. Click on MAKE AN RMA SLIP>.

6 - You are now on the RETURN MERCHANDISE AUTHORIZATION page. Click on Print out in the Return slip column and place it inside your parcel. Email us at bonjour@thenines.fr and we will send you a DHL return label for your exchange.

7 - Drop your parcel at the nearest DHL service point (or any other service of your choice). That's it! Once we have received your parcel, we will process with your return as soon as possible. Please allow us a couple of days before proceeding with your refund.

Return address: THE NINES EUROSERVICES PARTNER, 42 rue de l'industrie, 67160 Wissembourg, France

Should you have any questions we are here to help ! Please feel free to email us at bonjour@thenines.fr.